1. What costs are incurred if the data recovery is unsuccessful?
No costs are incurred during an unsuccessful data recovery!
2. Is there a discount if not all of the data can be recovered?
If necessary, I will arrange a discount that is fair to both parties.
3. Is there a discount if I only want (for example) 1 file recovered?
No; the cost of the rescue procedure is not substantially reduced in such a case. Given a particular storage medium capacity,
the work involved in the rescue procedure is the same whether I recover 1 or 1000 files.
4. How long does it take?
Usually 4 business days.
5. How I can make the payment?
By bank transfer or with PayPal. Payment details will be included with the invoice once the data recovery is complete.
6. Where should I send my defective storage medium?
Please fill in the order form, then you will receive an email with shipping instructions and the shipping address.
7. Are the data on the memory chip changed or deleted after the rescue operation?
For the retrieval of the raw data, the storage medium is opened and the memory chips are removed from the printed circuit board.
The data in the memory chips, however, are not changed by this procedure, leaving the possibility of repeating the rescue operation.
8. Will I be charged for mailing expenses?
The dispatch with FTP download is free. There is a charge of 28 € if you choose data delivery on a storage medium.
These and other shipping methods, you can select on the order form. If you would like the demounted storage medium to be returned to you then there are costs of 10 € for the return postage.
9. Is the data return shipment possible on an own data carrier?
This increases the logistical effort and is not allowed, so please attach no own data carrier for the return shipment.
10. Can data from a physically damaged (broken in pieces, cracked, hairline crack, bent) microSD card to be saved?
This is not possible! The microSD card is almost entirely composed of a silicon crystal, with a physical damage, the crystal is broken and cannot be repaired.
Data from microSD cards with contacts damaged by water or scratches on the back can be saved.
11. Should the package be sent as registered mail?
No, that is not necessary. The only thing registered mail provides is a proof of receipt.
I will, of course, accept delivery, and I will immediately confirm the package’s arrival via email.
Registered mail is no safer than a standard mailing. I have received thousands of orders since 2007 from worldwide customers,
and nobody has ever reported a loss.
12. Can you recommend a particular manufacturer?
Unfortunately, I can recommend no one. There are worldwide only about 10 manufacturers for the significant elements and they all work according to the same standards.
A frequent cause for damage to memory cards:
There is a technical term for it: electrostatic discharge (abbreviated ESD).
A spark results from triboelectricity, produces a short current pulse.
If this current pulse meets on a construction unit in the memory chip,
the outcome is a hole in the very thin oxide coating and a memory cell is destroyed.
This damage leaves a recess in the coating and can later lead to data loss.
Memory cards are designed in such a way to prevent damage from up to approximately 10,000 volts of ESD.
However, there are situations in which triboelectricity causes a pulse of up to 30,000 volts.
This can happen, for example, when moving over an artificial fiber carpet in low air humidity.
For this reason, never touch your memory card at the metallic contacts.
A simple way to ensure that you never touch the contacts is to never remove your card from the camera,
but instead transfer files from the camera using a USB cable.
Using this method, the risk of a total loss of data is substantially reduced.